Help

Support

Most questions are answered below. For anything else, email kalitaventures@gmail.com and you will hear back from a person, usually within a day.

Getting an accurate count

Where should I put the phone?: Lean it against a wall, a chair leg or a water bottle at roughly knee height, with the camera facing you. Then step back two or three paces until your whole body, head to feet, is in the frame. The app shows a hint while it cannot see all of you.
It misses some of my jumps.: Small, low hops are the hardest to see. Try Settings → Sensitivity → High. Good, even lighting helps a lot; a bright window behind you does not. Make sure nothing is between you and the camera.
It counts jumps I did not do.: Deep knee bends or bouncing on the spot without leaving the ground can be read as hops. Settings → Sensitivity → Low makes the app stricter. Also keep other people out of the frame: the app tracks the largest body it can see.
Does it work with a mirror behind me, or outdoors?: Outdoors is fine in daylight. A large mirror directly behind you can confuse tracking; angle the phone so the reflection is out of frame.
What counts as a set?: A set closes after about two and a half seconds without a jump. Start again and a new set begins. The summary shows every set, with the longest highlighted.

The count is not being spoken.: Check the ring/silent switch and the volume. Voice cues can be set to every 10, 25, 50 or 100 jumps, or off, under Settings → Voice cues. Music keeps playing and is ducked briefly while the number is spoken.

What is free and what needs Pro?: Camera counting is part of SkipCount Pro. The yearly plan starts with a 7-day free trial, so you can test the counting in your own room before anything is charged; cancel before the trial ends and you pay nothing. Pro also includes the 10, 15 and 20 minute timers, the month calendar, changing your daily goal and unlimited history.
I paid but Pro is not unlocked.: Open Settings in the app and tap Restore purchases. Make sure you are signed in to the same Apple Account that made the purchase. If it still does not unlock, email us with the date of purchase.
How do I cancel a subscription?: Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions → SkipCount. Cancelling stops the next renewal; you keep Pro until the end of the period already paid for.
Can I get a refund?: Refunds are handled by Apple at reportaproblem.apple.com.

Is my video saved anywhere?: No. Frames are analysed on the device and discarded immediately. Nothing is recorded or uploaded. See the privacy policy.
Can I move my history to a new phone?: Workouts are stored on the device and are included in your iCloud or computer backup of the phone. Restoring the new phone from that backup brings them across. There is no separate sync.

Email kalitaventures@gmail.com. Please include your device model and iOS version if the question is about counting accuracy.